Refund & Returns Policy

At CLOTHES VII, we want you to love every piece you purchase. We carefully select and prepare each order to ensure you receive high-quality products. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

Returns Eligibility

We accept returns or exchanges under the following conditions:

  • Items must be requested for return within 7 days of receiving your order.
  • Products must be unused, unworn, unwashed, and in their original condition.
  • Items must include all original tags, packaging, and accessories.
  • Products must be free from perfume, makeup stains, damage, or alterations.

Items that do not meet these requirements may not be accepted for return.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned or exchanged, including:

  • Items that have been worn or washed
  • Products without original tags
  • Items damaged after delivery
  • Customized or specially made products
  • Sale or clearance items (unless damaged or incorrect)

Exchange Policy

If you receive a different size, color, or product than what you ordered, we will be happy to assist with an exchange.

Exchange requests must be made within 7 days of delivery.

Exchange approval depends on:

  • Product availability
  • Condition of the returned item
  • Compliance with our return requirements

If the requested replacement item is unavailable, we may offer an alternative product or store credit.

Damaged or Incorrect Items

Please contact us immediately if:

  • You receive a damaged product
  • You receive the wrong item
  • Your order is incomplete

Customers should contact us within 48 hours of receiving the order and provide:

  • Order number
  • Photos of the product
  • Description of the issue

Our team will review the request and provide the best possible solution.

Return Process

To request a return or exchange:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Wait for return approval.
  4. Send the item back according to our instructions.
  5. Once we receive and inspect the item, we will process your exchange, refund, or store credit.

Please do not send items back without prior approval.

Refund Policy

Once your return is approved and inspected, refunds will be processed.

Refunds may be issued through:

  • Original payment method
  • Bank transfer
  • Store credit (where applicable)

Processing times may vary depending on your payment provider or bank.

Shipping charges are generally non-refundable unless the return is due to an error from CLOTHES VII.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless:

  • The product received was incorrect
  • The item arrived damaged
  • The mistake was caused by CLOTHES VII

We recommend using a trackable shipping service when returning products.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation is no longer possible and the customer must follow the return process.

Sale Items & Promotions

Discounted, promotional, or clearance items may have different return conditions.

Please check the product details or promotion terms before completing your purchase.

Product Color & Appearance

We make every effort to display product colors accurately.

However, colors may slightly vary depending on:

  • Screen settings
  • Lighting conditions
  • Device display quality

Minor variations in color are not considered product defects.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

CLOTHES VII
Email: info@clothesvii.com
Phone: +94 77 000 0000
Location: Colombo, Sri Lanka